Showing posts with label intel e5 v2. Show all posts
Showing posts with label intel e5 v2. Show all posts

Friday, July 4, 2014

Windows 2008 R2 guest crashing on VMware or Hyper-V 2012 R2 with Intel E5 v2 series processor

Virtual Machine reboots with BSOD suddenly, with no reason? Hosts have Intel E5 v2 processor? And, if you have Hyper-V, you can find event like this:

"Log Name:      Microsoft-Windows-Hyper-V-Worker-Admin
Source:        Microsoft-Windows-Hyper-V-Worker
Date:          x.x.2014 xx:xx:xx
Event ID:      18560
Task Category: None
Level:         Critical
Keywords:     
User:          NT VIRTUAL MACHINE\<guid>
Computer:      hyper-v-hostname
Description:
'<vmname>' was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault. If the problem persists, contact Product Support. (Virtual machine ID )"

VMware has a good Knowledge Base artice about this issue: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2073791

But, it seems that this issue is also affecting Hyper-V 2012 R2 hosts.

I have had this problem on both platforms. At least Dell has published a BIOS upgrade that fixes this issue, quote from R720 BIOS 2.2.3 release notes:
"What’s New
===========
* Updated Intel Xeon processor E5-2600 V2 product family microcode to 427.
 
Fixes
======
* Corrected an issue where a complex sequence of internal processor events may result in unexpected page faults or use of incorrect page translations If EPT (Extended Page Tables) is enabled.   Due to this erratum a guest may crash or experience unpredictable system behavior."

So, if you run in to this problem, look for BIOS update from your HW vendor!